Why Ghana
A Favorable BPO Environment
Political
• Strong and stable political environment
• Peaceful electoral processes & transition of presidents
• Favourable/transparent legal & regulatory environment
• Strong government support
Economic
• Low cost of living
• BPO cost is 60 – 70% lower than source market
• Competitive cost differentials to UK & US as well as regional competitor South Africa
• Strong and Growing Service sector
• Thriving domestic market
• Proximity to EU (6hrs) and US markets (9hrs) via direct flight and similar time difference with most EU countries
Human Capital
• Large pool of workers with English language skills
• Availability of French & German speaking workers
• Workforce is flexible for 12-hour day/night shift or more
• Low attrition rates
• High quality of education with strong educational system and institutions
• High unemployment rate
Cultural affinity to UK & USA
Infrastructure
• Telecommunication Facilities-Ghana’s ICT sector is high by regional standards. About 80% of Ghana’s population live within access of a GSM voice signal.
• Pwer/Energy - Compared with its peers, Ghana has good power generation capacity and has made impressive progress on electrification
