We provide skilled agents that seamlessly fit your call center culture.
Our streamlined process delivers top talent quickly, minimizing disruptions.
Leverage our expertise for cost-effective, flexible recruitment.
We handle sourcing to assessments for a seamless hiring process.
We create customized training focused on your specific needs
Choose from online modules, on-site workshops, or a blend to fit your team's schedule.
Gain from experienced trainers and continuous mentorship for skill growth.
Track progress and satisfaction to continuously enhance your training programs.
HIGHLIGHTED COURSES
• Contact Centre 101
• Delivering Exceptional Customer Service
• Customer Conflict Resolution
• How to Manage Customer Expectations
• Communication Skills
• Customer Need Finding
• Handling Customer Objections
• Selling to Different Customer Types
• Digital Marketing Foundations
We believe in opportunity. Through impact sourcing, we unlock potential in underserved groups, empowering agents and their
communities.
Our Impact Sourcing initiative empowers underserved groups, including youth, women, and individuals with disabilities, with learning and job placement in tech and services.
The Work Readiness Program
We collaborate with stakeholders to recruit, train, and deploy candidates into our operations and aligned third-party companies.
Program Spotlight
We partnered with Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH (GIZ) under their Digital Skills Acceleration Africa (DSAA) initiative to train young women and men from across Ghana in BPO skills.
Inclusion Criteria
◘ Young people seeking their first job
◘ People who have fallen into long-term unemployment
◘ Women
◘ Marginalized groups e.g. refugees
◘ Persons with Disability
eSAL has recruited and trained over 2000 candidates from local communities, placing them in entry-level tech-enabled jobs.
The Work Readiness Program has placed 80% of trained candidates in jobs.
eSAL’s strong reputation as a top-tier employer drives high patronage, supported by effective multi-channel promotion strategies.
With a targeted effort to support young women,
the program achieved a 45% female participation rate.