eSAL enhances customer service across industries with our Service Process Analysis™, improving delivery and aligning with your business strategy for better retention and revenue.
An indigenous airline partnered with eSAL for an outsourced contact center, offering multichannel support for customer complaints and inquiries, operating 16 hours a day.
A global fintech company with over 10 million customers turned to eSAL for multilingual, multichannel support. We provide a 24/7 contact center handling six foreign languages and local Ghanaian dialects.
eSAL helped a government healthcare scheme launch a 30-seat contact center for inbound and outbound calls, enhancing stakeholder relations and monitoring.
eSAL helped an energy and utility company in Ghana by implementing a 30-seat multichannel contact center to handle inquiries on faults, billing, outages, and service delivery.
A government institution improved stakeholder interaction and customer experience through eSAL's customer service training, enhancing its corporate image
A telecommunications provider sought to enhance customer experience through automated multi-channel interactions, and eSAL implemented the eGain Customer Interaction Management System.