Africa's BPO Destination 

Reasons Why Ghana is a Favorable BPO Destination

01. Political

• Strong and stable political environment
• Peaceful electoral processes & transition of presidents
• Favorable / transparent legal & regulatory environment
• Strong government support 

02. Human Capital

• Large pool of workers with English language skills
• Availability of French & German speaking workers
• Workforce is flexible for 12-hour day/night shift or more
• Low attrition rates
• High quality of education with strong educational system and institutions
• High unemployment rate
• Cultural affinity to UK & USA 

03. Economic

• Low cost of living
• BPO cost is 60 – 70% lower than source market
• Competitive cost differentials to UK & US as well as regional competitor South Africa
• Strong and Growing Service sector
• Thriving domestic market
• Proximity to EU (6hrs) and US markets (9hrs) via direct flight and similar time difference with most EU countries 

04. Infrastructure

• Telecommunication Facilities-Ghana’s ICT sector is high by regional standards. About 80% of Ghana’s population live within access of a GSM voice signal.
• Power/Energy - Compared with its peers, Ghana has good power generation capacity and has made impressive progress on electrification


eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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