Who We Are

Reliability; Relationship; Innovation;
Professionalism; Excellence

 eSAL (eServices Africa Ltd.) is a Premier Integrated Business Process Outsourcing (BPO) and IT Solutions Company

Based out of Ghana, West Africa, we offer our customers innovative BPO and IT service options at competitive market rates. Managing several million customer care interactions annually, we live by the mantra that you and your customers always come first! eSAL is driven by a single purpose daily - meeting and exceeding customer needs.

We develop solutions to deliver service to both large and small enterprises with complex operations. Reach out to us now and we’ll take it from here !


We aspire to be the leader in business transformation through people. using technology


To deliver world-class multichannel customer engagement for our clients by offering cutting edge technology, incorporating best practices, ensuring the continuous improvement of our valuable brand ambassadors to further enhance our goal of the customer experience.


- Reliability: We are there before you call
- Relationship: We value our relationships
- Innovation: We create the future
- Professionalism: We do it right even when no one is watching
- Excellence: We measure twice and cut one


Kojo Afedzi Hayford
Kojo Afedzi Hayford

Chief Executive Officer

Annor Wereko
Emmanuel Wereko Annorr

Chief Operating Officer

Helena Nelson
Helena Naana Nelson

Chief People & Culture Officer

Peter Kenny
Peter Kenny

Chief Revenue Officer

Victor Bannerman-Chedid
Victor Bannerman-Chedid

Chief Strategy Officer

Josephine Lartey Doh
Josephine Lartey-Doh

Head | Finance & Administration

Julian Kennedy
Julian Kennedy

Head | Information Technology

Sarah Amarh

Senior Manager | People & Culture

Ernest Amartey Otu

Senior Manager | Sales & Marketing

Naa Koshie Kwofie

Senior Manager | Client Success

Nii Ashrifi Gogo

Senior Manager | Impact Sourcing


eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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