Technology Services

Seamless Experiences Enabled All ways, Always

End-to-End Suite of Best-of-Breed Customer Experience Technology Tools

We help you drive faster, smarter, and more agile omnichannel customer services interactions – no matter your contact centre infrastructure or organization size.

We combine strategic partnerships with expertise in technology solutions design and implementation for medium to enterprise-scale organizations to provide a complete set of tools that will serve your customers today, and provide bridge to their needs in the future.

eSAL is expert at managing the myriad of technology platforms, applications delivered on various operating systems, and the full range of communications media required to deliver contact centre infrastructure.

Technology Strategy

Our technology experts help you design a solution to drive faster, smarter, and more agile customer service interaction.

Systems Integration and Value Add Applications

We help knit together an integrated, cross-channel customer experience that effortlessly escalates interactions, and enables connectivity.

Managed Services

Three tiers of care, predictable OpEx pricing, and resource flexibility means we can provide the level of support that best fits your business needs.

Our Technology Offerings

Contact Centre Infrastructure Design & Deployment

Contact Centre Solution Crafting

Converged Network Design and Deployment

Enterprise Voice & Data Infrastructure

Messaging, Collaboration & Unified Communications Systems

CRM and CEM Services


eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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