Recruitment & Talent

Streamline Your Hiring Process and
Empower Your Team to Excel 


Our Approach

Target the Right Talent

We find qualified agents with the skills and experience you need, fitting seamlessly into your call center culture.

Fast & Efficient Hiring

Our streamlined process gets top talent in front of you quickly, minimizing disruptions.

Scalable Solutions

Leverage our expertise for cost-effective recruitment that adapts to your hiring needs.

Seamless Integration

We handle everything from sourcing to assessments, ensuring a smooth recruitment experience.


Our Approach

Customized Training Programs

We create training tailored to your specific needs, focusing on areas for improvement.

Anytime, Anywhere Learning

Choose from online modules, on-site workshops, or a blend to fit your team's schedule.

Expert Guidance & Support

Benefit from experienced trainers and ongoing mentorship for skill development.

Track & Measure Results

Monitor progress and customer satisfaction to continuously improve your training programs.


In today's competitive landscape, exceptional customer service is no longer a luxury, it's a necessity. We'll show you how to achieve it.


• Contact Centre 101
• Delivering Exceptional Customer Service
• Customer Conflict Resolution
• How to Manage Customer Expectations
• Communication Skills


• Customer Need Finding
• Handling Customer Objections
• Selling to Different Customer Types
• Digital Marketing Foundations

Impact Sourcing Program

We believe in the power of opportunity. Through our impact sourcing initiatives, we unlock the potential within underserved groups, fostering a transformative journey for our agents and ignite a cycle of empowerment that extends to their families and communities. 

Under our Impact Sourcing initiative, our mission is to engage specifically with the unemployed, underemployed, inexperienced, unskilled youth (especially young women), and those with disabilities and facilitate their access to learning and development for job placement within the technology and services sectors

The Work Readiness Program
We work with various stakeholders to recruit, train and deploy employment candidates into our operation as well as potential third-party companies aligned with our mission.

Program Spotlight

We partnered with Deutsche Gesellschaft für Internationale Zusammenarbeit GmbH (GIZ) under their Digital Skills Acceleration Africa (DSAA) initiative to train young women and men from across Ghana in BPO skills.

Inclusion Criteria
◘ Young people seeking their first job
◘ People who have fallen into long-term unemployment
◘ Women
◘ Marginalized groups e.g. refugees
◘ Persons with Disability

350+ Graduates

eSAL has recruited and trained over 350 candidates from local communities and placed them in entry-level tech enabled jobs 

80% Place Rate

The flagship Work Readiness Program has placed 80% of trained candidates in employment  

1500+ Applicants

Strong patronage owing eSAL reputation as top tier employer as well as effective multi-channel promotion strategies   

45% Female

The female participation rate in the program of 45% was achieved from a targeted effort to provide opportunities for young women 


eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

Social Contact