Insights & Media

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Blogs

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The Art of Collecting: How to Improve Customer Relations During Debt Recovery

Let's face it, managing collections is a difficult process. For both the customer and the company, it can be a stressful interaction. But what if collections could be different? What if you could recover outstanding debts while building stronger customer relationships?

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collections firm

Beyond Back Office: BPOs Offering More Than Ever Before.

The world of Business Process Outsourcing (BPO) is no longer just about handling routine tasks. Firms are going above and beyond to offer a wider range of specialized services.

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esal-bpo-article

The Incredible Teamwork of Humans and AI!
Boosting Customer Service

In the fast-paced world of customer service, businesses are increasingly turning to Artificial Intelligence (AI) to streamline operations and enhance customer experiences.

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News

28th August 2024

We are thrilled to share some exciting news with our community!
Our Founder & CEO, Kojo Hayford, takes you on a journey into the heart of Customer Experience in Ghana and Africa on the latest CX Passport episode, "𝗧𝗵𝗲 𝗼𝗻𝗲 𝘄𝗶𝘁𝗵 𝗖𝗫 𝗶𝗻 𝗚𝗵𝗮𝗻𝗮". Dive into the state of customer experience in Ghana, cultural diversity, BPO opportunities, and more.

Mobirise Website Builder CX Passport eSAL
esal blogs

Outsourcing to Ghana

Ghana is emerging as a significant multilingual BPO hub, offering businesses a unique advantage: English and French voice and non-voice customer support. The article from Ryan Strategic Advisory explores Ghana's potential as a BPO powerhouse, and how eSAL can help you unlock it.

Read the full article to discover how eSAL can empower your business with multilingual BPO services in Ghana!

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outsourcing_cx

DSAA-ESAL Work Readiness Program

The training provides necessary tools and key skills to fast-track employment in the BPO industry. It includes training on soft skills such as stress management, communications skills, and motivation theory as well as on hard skills such as digital marketing foundations, content marketing, and newsletter management. Graduates are empowered to start careers in the BPO industry.

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esal-bpo-article

eSAL - AHK Ghana Partnership

eSAL has joined forces with the prestigious Delegation of German Industry and Commerce in Ghana (AHK Ghana). Together, we'll drive innovation, expand our reach, and make a lasting impact in the BPO industry. 💼💡🌍

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    eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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