Insights & Media

Fueling Curiosity: News and Blogs Packed with Insights.


esal blogs

31 July  2023

The Incredible Teamwork of Humans and AI!
Boosting Customer Service

In the fast-paced world of customer service, businesses are increasingly turning to Artificial Intelligence (AI) to streamline operations and enhance customer experiences. 

AKH Partner

September 2023

eSAL - AHK Ghana Partnership

eSAL has joined forces with the prestigious Delegation of German Industry and Commerce in Ghana (AHK Ghana). Together, we'll drive innovation, expand our reach, and make a lasting impact in the BPO industry. πŸ’ΌπŸ’‘πŸŒ

dsaa work readiness esal

October  2023

DSAA-ESAL Work Readiness Program

The training provides necessary tools and key skills to fast-track employment in the BPO industry. It includes training on soft skills such as stress management, communications skills, and motivation theory as well as on hard skills such as digital marketing foundations, content marketing, and newsletter management. Graduates are empowered to start careers in the BPO industry.


esal blogs

25 April 2024

The Art of Collecting: How to Improve Customer Relations During Debt Recovery

Let's face it, managing collections is a difficult process. For both the customer and the company, it can be a stressful interaction. But what if collections could be different? What if you could recover outstanding debts while building stronger customer relationships?


10 July 2023

The Key Role of CX Outsourcing in Delivering Exceptional Customer Experience

In today's dynamic business landscape, delivering exceptional customer experience (CX) is paramount to gaining a competitive edge. Customers now seek personalized and seamless experiences throughout their journey, requiring businesses to revolutionize their approach.


22 April 2024

Beyond Back Office: BPOs Offering More Than Ever Before.

The world of Business Process Outsourcing (BPO) is no longer just about handling routine tasks. Firms are going above and beyond to offer a wider range of specialized services. 

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