Best in Class Operations Brought to you by Engaged and Empowered Professionals

For more than 15 years, we have connected brands to their customers to solve problems, answer questions, and build more connected relationships.
Our heritage of technology innovation coupled with our amazing employees are the elements that differentiate us in the industry.

eSAL is extremely selective with a 1 to 10 applicant to hire ratio. Our employee engagement score is one of the highest in the service industry, and our best source of new talent is through Impact Sourcing programs and employee referrals. Our performance management is driven by scorecards, management review systems and customer satisfaction indicators. Service Level Agreement (SLA) management and adherence, strict compliance with six sigma processes, and a continuous productivity improvement culture is our hallmark.

Through innovative management, employee satisfaction initiatives, attrition control programs and rewards & recognition programs, we build strong engagement with out team. We equip our human capital with productivity improvement tools like unified desktop and multichannel integration for our clients.

We are able to provide data mining, predictive modeling and advanced analytics are value added solutions available to customers. We are able to provide Voice-of-the-Customer, Customer Lifecycle, and Net Promoter Score programs in driving business decisions for our clients.