Contracting and Project Management
• State-of-the-art 20,000 sq. ft. facility near business centers, universities and airports(Ghana)
• On-site workforce for maximum control (no remote agents)
• Extended hours (8AM EST - 12 PM PST, 7 days/week) for faster results
• Redundant network and internet providers ensure uptime
Compliance and Scalability You Can Trust
• Management with significant ARM experience
• U.S. recovery licenses covering all 50 states and territories
• Flexible placement options (in-house or client system)
• Joint account management across US and Ghana locations
• Agent and process audits for security and compliance
Tailored Solutions & Measurable Results
• Industry-specific training for optimal performance
• Focus on pre-charge off skip and no contact accounts
• "Zero balance prejudice" - We work all accounts
• Primary, secondary, tertiary, and default judgment case capabilities
• Host access for enhanced collaboration
• Service Level Agreements (SLAs) guarantee performance
• Key Performance Indicators (KPIs) for continuous improvement
• Competitive global pricing
Skills & Know How
• 10+ years in the industry with 300+ agents serving diverse clients
• Extensive customer service & managed service provider experience
• College-educated, English-speaking workforce