Complete Accounts
Receivable Solution

Collections Expertise You Can Rely On

Experience & Expertise
10+ years in the industry with 300 agents serving diverse clients (utilities, banks, communication companies)

Contracting and Project Management
• State-of-the-art 20,000 sq. ft. facility near business centers, universities and airport (Ghana)
• On-site workforce for maximum control (no remote agents)
• Extended hours (8AM EST - 12 PM PST, 7 days/week) for faster results
• Redundant network and internet providers ensure uptime

Compliance and Scalability You Can Trust
• Management with significant ARM experience
• U.S. recovery licenses covering all 50 states and territories
• Flexible placement options (in-house or client system)
• Joint account management across US and Ghana locations
• Agent and process audits for security and compliance

Why eSAL for your Accounts Receivable Needs?
• One-stop solution for all your account receivables need
• Experienced team dedicated to maximizing your recoveries
• Scalable solutions to fit your specific requirements
• Focus on compliance and security
• Measurable results to track progress and success

Tailored Solutions & Measurable Results
• Industry-specific training for optimal performance
• Focus on pre-charge off skip and no contact accounts
• "Zero balance prejudice" - We work all accounts
• Primary, secondary, tertiary, and default judgment case capabilities
• Host access for enhanced collaboration
• Service Level Agreements (SLAs) guarantee performance
• Key Performance Indicators (KPIs) for continuous improvement
• Competitive global pricing 

Skills & Know How
• 10+ years in the industry with 300+ agents serving diverse clients
• Extensive customer service & managed service provider experience
• College-educated, English-speaking workforce 

About

eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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