Customer Engagement

Enhancing business processes and operating models to create efficiency with your customer experience strategy.

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Accounts Receivable Management

Experienced team dedicated to maximizing your receivable performance. Specific focus on training, compliance, and security. Measurable results to track progress, and success.

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Recruitment & Talent Development

Sourcing, hiring, training, and performance management to ensure your team is able to deliver their best.

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Our Game Changer

Unleashing Excellence through Exceptional Talent, Innovation & Entrepreneurial Creativity. Our journey is fueled by a dynamic synergy of visionary minds and forward-thinking creativity. We develop and implement structured strategies that transform ideas into impactful realities. eSAL crafts solutions that transcend boundaries and redefine industries. And at our core lies a relentless dedication to positive change, constantly evolving, learning, and perfecting. Join us in embracing the future, where possibilities are limitless and change is our constant companion.

MORE ABOUT US

100%

Exceptional
Talent Innovation
 & Entrepreneurial
Creativity

56%

Process
Discipline

53%

Engineering
Logic via
Advanced
Technology

Continuous
Improvement
Culture

We Take Pride in Our Work

Our masterpiece, assisting our Clients Create Customer Value & differentiate themselves through purpose-built Customer Experience (CX).

Guaranteed professionalism with superior customer experience.

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100%

Client Satisfaction Guaranteed

100,000,000+

Happy Customer Engagements

50+

Successful Projects

100%

Professionalism

40+

Local & International Clients

350+

Employees

WHAT WE DO

We plan and deliver digital solutions for your business
with professionalism and reliability

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Proven Success with Worldwide Brands

Customers want to feel valued, respected and also want to be treated as individuals. Brands that deliver great customer experience are the ones customers want to interact with as individuals, that they become loyal to, and that they recommend to friends and family.


Exceptional Talent

Properly trained and motivated human capital will always be the most essential factor in achieving the goal of providing a truly rewarding customer experience.

Technology Services

We help you drive faster, smarter, and more agile omnichannel customer services interactions – no matter your contact centre infrastructure or organization size.

Great Service pays Great Dividends 

For more than 18 years, we’ve connected brands to their customers to solve problems, answer questions, and build more connected relationships. While we are proud of our heritage of technology innovation, we’re also proud of the amazing employees who work on the front lines for our clients every day.

esal

Why Choose eSAL?

We combine effective people management, global best practices, process discipline with smart technology to deliver Superior Experience to our clients. 

Proven success with International Brands

Successful engagements locally and internationally 

Experienced Management Team

Benefit from our seasoned management team's expertise

Strong Quality Assurance Process

Thorough and effective Quality Assurance methods

SLA Monitoring & Adherence

We ensure adherence at every step

Global Partners

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Falcon Logo
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eGain Logo
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Presence logo
Acumeni logo
Cisco logo
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    About

    eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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