Who We Are

We are passionate about creating meaningful connections with your customers, no matter where they are. We specialize in delivering exceptional customer experiences and support services tailored to your needs.

eSAL (eServices Africa Ltd.) is a Premier Integrated Business Process Outsourcing (BPO) and IT Solutions Company

Based in Ghana, eSAL offers innovative BPO and IT services, managing millions of customer interactions annually with a focus on exceeding customer needs.
We develop solutions to deliver service to both large and small enterprises with complex operations. Reach out to us now and we’ll take it from here!

OUR VISION

We aspire to lead the way in business
transformation by empowering people and
harnessing the power of technology. 

OUR MISSION

To deliver world-class, multilingual customer
experience solutions by combining cutting-edge
technology, best practices, and the ongoing
growth of our incredible Brand Ambassadors—
elevating customer experience to new heights.

OUR VALUES

We are your trusted partner, dedicated to
providing reliable solutions, nurturing strong
relationships, constantly innovating,
maintaining the highest levels of
professionalism, and striving for excellence in
all that we do.

MEET OUR LEADERSHIP

Kojo Afedzi Hayford
Kojo Afedzi Hayford

Chief Executive Officer

Annor Wereko
Emmanuel Wereko Annorr

Chief Operating Officer

Helena Nelson
Helena Naana Nelson

Chief People & Culture Officer

Peter Kenny
Peter Kenny

Chief Revenue Officer

Victor Bannerman-Chedid
Victor Bannerman-Chedid

Chief Strategy Officer

Josephine Lartey Doh
Josephine Lartey-Doh

Head | Finance & Administration

Julian Kennedy
Julian Kennedy

Head | Information Technology

Sarah Amarh

Senior Manager | People & Culture

Naa Koshie Kwofie

Senior Manager | Client Success

Nii Ashrifi Gogo

Senior Manager | Impact Sourcing

About

eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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