Customer Engagement Services

Customer Engagement

Creating Lasting & Beneficial Relationships

Great Experiences Go Beyond Technology

Digital Transformation

Digital transformation is about more than just adding channels. It’s about seamless integration, real-time insights, empowered employees, and continuous improvement.

Nex-Gen Technology

Our solutions provide the tools, technology, and expertise to engage customers on their terms. We combine services with next-gen tech to deliver consistent, rewarding experiences

Unique Customer Engagement

We help clients grow by deepening customer
understanding and turning insights into lasting
relationships and measurable success.

Customer Desire

Identifies target customers, engagement
strategies, and the value to unlock.

Identity

Creates data-driven customer profiles to inspire engagement based on shared behaviors and motivations.

Customer Journey

Maps customer identity to identify key moments, activities, and touchpoints for continuous engagement.

Engagement Idea

Encourages individuals to actively participate in their experiences.

Engagement Blueprint

Guides the development of touchpoints, value exchanges, and overall strategy.

Experience Map

Planning, creative, UX, CRM, and analytics teams collaborate to build the Experience Map and define KPIs.

Our Execution Model

We use a unique six-phase process to create
successful, digitally-driven customer
engagement solutions, from discovery to
strategy development, implementation, and
measurement.

Areas of Expertise

B2B

Content Engagement

CRM Solutions

Data & Analytics

Social CRM

eCommerce

Direct Digital Marketing

User Experience

Top-tier Operations Powered by Engaged, Empowered Professionals

With over 20 years of experience, eSAL connects brands with customers to solvemproblems and build lasting relationships. Our focus on innovation, employee engagement,and performance management sets us apart. We hire selectively, maintain high engagement scores, and improve productivity with tools like unified desktops and multichannel integrations. Our services include data mining, predictive modeling, and analytics, as well as programs like Voice-of-the-Customer and Net Promoter Score to drive client business decisions.