Business Process Outsourcing

Guaranteed peace of mind with superior customer experience

We'll Take It From Here

We Ensure Impactful Experiences, Build Customer Relationships,
and Drive Growth

01. Proven Success with International Brands

Customers want to feel valued, respected and also want to be treated as individuals. Brands that deliver great customer experience are the ones customers want to interact with as individuals, that they become loyal to, and that they recommend to friends and family.
The fast paced information age and digitization perpetually alters the way that customers connect with companies thus, customer engagement methods have to be adaptable.

02. Experienced Management Team

Our 10+ years of experience has brought us matchless understanding of the customer experience and how to make it better. For our clients, and across multiple industries, we deliver excellence at every moment-of-truth in the customer journey by providing the facilities, people, process, and omnichannel technologies that build value across every interaction channel, we enable millions of personal interactions every day.

Our strategy rests on 3 major foundations: 

At the heart of our approach lies a methodology rooted on three pillars

Exceptional Talent

Our people represents our greatest competitive advantage. eSAL's well trained and motivated team ensures that we always achieve our goal of providing excellent customer experience for you.

Customer Aligned Processes

We have defined industry-leading methodologies for process design and documentation to standardize interactions for consistency & efficiency across your customer facing operations.

Customized Technology

eSAL has expansive expertise in the design and deployment of the enabling technology infrastructure required for enabling customer centric organizations.

Our goal is to make business processes simpler and more cost effective, enabling you to focus on your core competencies.

Our Differentiators

Standing out from our competitors

Strong Quality Control Process

Process Discipline and Adherence

Rigorous Analytics

Performance Management

Continuous Improvement Culture

Service Level Agreement (SLA) Monitoring & Adherence


eSAL is a premier integrated Business Process Outsourcing (BPO) and Technology Solutions company in Ghana with offices in Kenya and the United States

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