We'll Take It From Here
Customers want to feel valued, respected and also want to be treated as individuals. Brands that deliver great customer experience are the ones customers want to interact with as individuals, that they become loyal to, and that they recommend to friends and family.
The fast paced information age and digitization perpetually alters the way that customers connect with companies thus, customer engagement methods have to be adaptable.
Our 10+ years of experience has brought us matchless understanding of the customer experience and how to make it better. For our clients, and across multiple industries, we deliver excellence at every moment-of-truth in the customer journey by providing the facilities, people, process, and omnichannel technologies that build value across every interaction channel, we enable millions of personal interactions every day.
At the heart of our approach lies a methodology rooted on three pillars
Our people represents our greatest competitive advantage. eSAL's well trained and motivated team ensures that we always achieve our goal of providing excellent customer experience for you.
We have defined industry-leading methodologies for process design and documentation to standardize interactions for consistency & efficiency across your customer facing operations.
eSAL has expansive expertise in the design and deployment of the enabling technology infrastructure required for enabling customer centric organizations.
Our goal is to make business processes simpler and more cost effective, enabling you to focus on your core competencies.
Standing out from our competitors
Strong Quality Control Process
Process Discipline and Adherence
Rigorous Analytics
Performance Management
Continuous Improvement Culture
Service Level Agreement (SLA) Monitoring & Adherence